Railway pension scheme

Details of the trustee of the Railways Pension Scheme and how to get in touch with customer services.

Railways Pension Trustee Company Limited (the Trustee Company) is the trustee of the Railways Pension Scheme and other railway industry pension schemes including the British Railways Superannuation Fund and British Transport Police Force Superannuation Fund. It is responsible both for the administration of the railways pension schemes and the investment and security of their assets.

The principal objectives of the Trustee Company are to ensure that benefits are correctly paid to members when they are due and to safeguard the security of the payment of pensions. The Trustee Company is currently responsible for assets of around £18 billion and looks after over 360,000 active members, pensioners and preserved pensioners.

Getting support

If you have any questions or require information regarding your railway pension you can contact their dedicated Customer Services Team who are available from 08:00 hours until 17:00 hours Monday to Friday. At all other times an answer phone service is available. Please note, some telephone calls may be recorded for training and reference purposes.

Call freephone 0800 2 343434 or visit the Railways Pension Scheme website.

If you don't live in the UK you will need to phone +44 1325 342800 to contact the Helpline, which will be charged at the normal rate.

You can also write to: Customer Services Team, Stooperdale Offices, Brinkburn Road, Darlington, County Durham DL3 6EH.