Help with your ASLEF member account

Need some help getting set up on the new website? Find answers to your questions below...

!

Emails with new account details will be sent in batches to ASLEF members between 2 and 7 June. If you haven't received an email after 7 June, please check your spam folder.

We've launched a new website and membership database, so all ASLEF members need a new member account to get access to their member information and the member-only section of the website.

We've compiled answers to your most frequently-asked questions, below. If you need additional help, use the support form at the foot of the page - this is the quickest and easiest way to get help for this issue.

 

What's an ASLEF member account?

ASLEF member accounts allow you to check and update the details ASLEF has on record for you by viewing your personal dashboard. When you're logged in, you can also see member-only content on the new website.

Branch, district and company secretaries have access to additional functionality related to their roles.
 

How do you create an ASLEF member account?

Accounts have been created for all existing ASLEF members whose email address we have on record. When someone joins ASLEF, an account is automatically created for them.

Non-members cannot create an ASLEF member account or have one created for them.

If you think we don't have an email address on record for you, use this form to get in touch with the admin team.

Why do you need an email to have a member account?

Your username will be the primary email address we have on record. We use this email address if you need to reset your password and to send you important information about your membership.

For this reason, we need to have an email on record for you to create a member account.

If you think there isn't an email on record for you or you can't access it any more, use this form to get in touch with the admin team.

How do I create a password for the first time?

Existing members will be emailed when their account has been created with a link to create a password and log in.

This will happen shortly after the new website launches. In future, new members will get an email when their account has been created, shortly after their application has been confirmed by the ASLEF general secretary.

Any time after your account has been created, you can also use the 'password reset' link to create a new password, even if you've never logged in before.

What if I forget my password?

If you forget your password, you can create a new one here. You'll need to use your username, which is also the primary email address we have on record.

If you can't remember what this email is, or don't have access to it anymore, use this form to get in touch with the admin team.

What's my username?

Your username is the primary email address we have on record. When we email you the link to log in for the first time, or if you need to reset your password, we'll use this address.

What if I forget my username?

Your username is the primary email address we have on record, the one we use for national communications from ASLEF.

If you can't remember what it is, or don't have access to it anymore, use this form to get in touch with the admin team.

Can I use my existing log in details?

No. We've moved to a new system, so all ASLEF members have a new account. Your details for the old system won't work.

When will my account be created?

All existing ASLEF members with an email contact address will have an account set up for them shortly after the new website goes live.

As this is happening for thousands of members, the account creation will happen in stages the week commencing 31 May. When your account has been created, you will receive an emaill with a link to create a new password and log in for the first time. Keep an eye out for it and check your spam folder, too.

If you think your email has gone astray, use this form to get in touch with the admin team.

How do I change my username?

As your username is the primary contact email we use to stay in touch with you, you can't change it yourself. If you need to change the primary email on your record, use this form to contact the admin team.

How do I change my password?

If you want to change your password, you can create a new one using password reset. You'll need to use your username, which is also the primary email address we have on record.

If you can't remember what this email address is, or don't have access to it anymore, use this form to get in touch with the admin team.


Support form

Use this form to get in touch if you need more help.